How do I register? 

Click ‘APPLY TO ATTEND IN-PERSON' in the toolbar at the top of the page. Once you have completed the application form, you will receive a an email to confirm whether your application was successful within 3-5 days

How will I gain entry to the event?

When you arrive at the venue on the day, please bring your ticket or state your name, and you will receive a badge providing you entry to the event.

Why can't I find any emails related to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.

How do I register? 

Click ‘DIGITAL PASS’ in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.

How do I login?

To login you should use the same email address that you used to register for the event. When you navigate to the agenda page click on the icon in the top right corner to login. You can either input your email address and follow a verification process or you can use your registration number. Your registration number can be found in the confirmation email you received when you first registered for the event. 

Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.

How do I join a session?

Click the banner at the top of the page to enter the Virtual Venue. Then, simply click the session you want to watch to join the broadcast.

Why can I not find any emails to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team at ftlive@ft.com or +44 (0) 207 775 6653.

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

Why can I access a session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and ad-blockers to be switched off.

My device is connected properly, why can I still not hear anything?

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

Can I access other parts of the site while watching a broadcast?

If you would like to browse other areas of the event i.e Community or Sponsor Hubs, whilst you are watching session, you simply need to open a new tab. You will automatically be logged in.

How can I select my favourite talks? 

On the agenda page, you can click the star icon on the left of each talk, to add that talk to your shortlist. Your selected sessions will be added to the ‘My Interests’ list, found at the top of the agenda page.

What is the cancellation policy?  

If you can no longer attend the conference, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

Can I transfer my pass?

If you would like to transfer your pass to another person, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

How do I get to the venue?

The address of the venue can be found here, along with transport options and directions.

Is the venue accessible? 

We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.

Will refreshments be provided at the event?

Yes, there will be a networking breakfast from 08.45.

I have dietary requirements, what should I do? 

If you have any specific dietary requirements you will have the opportunity to state them when registering for the event.